Delivery Guidelines

At the time your shipment is received, it is your responsibility to follow these guidelines:

Before you sign the delivery receipt and the driver departs:

· Verify the number of packages you are receiving.

· Open, unpack and inspect your packages for any type of damages.

· If any damage or shortage is discovered, please make a note of it on your copies of the receipt, describing it in detail.

· You have the right to refuse any shipment that shows any signs of damage or shortage at time of delivery.

· Your signature, on the receipt, is an acknowledgement that the shipment was received in good condition and without any damages or shortages.

· If at the time of delivery, the driver demands to leave before you inspect your packages, please note on your receipt (near your signature) that the driver did not allow you to do so.

· If you have any questions, during the delivery process, please call Customer Service at 1-800-756-KNOX (800-756-5669; 8:30Am-5PM EST, M-F)

If concealed damage is discovered:

· Save All Shipping Packages and packing materials
· Immediately Request an inspection by the carrier and file a freight claim.

If packing materials are not saved, you will not be refunded for any damages that occurred. Failure to follow any of the above guidelines will not allow you to return any merchandise or file any claims for damages.