Please Be Aware Of These Important Differences In The Products We Sell.

Purchasing Equipment From Knox

The Equipment We Sell Is Designed For Commercial Use. Many Products Are Designed For Their Utility, Not The Cosmetic Appeal You Would Expect For Home Use.

Refrigeration

Commercial Refrigeration Units Are Very Loud, Very Hot And Consume Much
More Power Than Consumer Refrigerators. This Necessitates Special Clearance, Insulation And Power Sources.

Cooking Equipment

Commercial Cooking Equipment Is Not For Residential Use. The Units We Sell Do Not Carry The American Gas Association (AGA) Approval To Be Legal For Use In A Home.
We Cannot Ship Cooking Equipment To Non-Commercial Addresses Or For Non-Commercial Use, For These Reasons:
o It is typically illegal to install commercial cooking equipment in your home and will usually void your homeowner insurance.

o Manufacturers do not allow shipment of their products for non-commercial use and will void the warranty if the product is placed in a non-commercial environment.

o Our cooking equipment does not have electronic ignition or proper insulation as is required for units being installed in a home. Pilots run 24 hours per day. Doors and panels get very hot and may cause burns or pose a fire hazard.

Returns For Home Customers Or Orders Shipped To A Residential Address
Equipment Items Cannot Be Returned.
Special Order Items Cannot Be Returned.

Returns On Regularly Stocked, Non-Equipment Items Are Accepted Within 30 Days From Receipt Of Your Order. A 25% Restocking Fee Will Apply To The Return Of Any Regularly Stocked Non-Equipment Item.

Simply Contact Our Customer Service Department To Receive Return Authorization And Instructions For Processing Your Return. The Return Shipping Label Is Included On Your Packing Slip.
You’re Account Will Be Credited Upon Receipt And Inspection Of Returned Product. If Your Return Request Is Not Made In Advance, Knox May Not Be Able To Process Credit For Your Returned Product.

All Items Returned Should Be In Original Packaging And In Resalable Condition. You Will Be Responsible For All Freight Charges Associated With The Return Of The Merchandise. Please Note That We Can Process Returns And Refunds Only For Items Purchased From Knox.