Warranties And Returns

Product Warranties

All products sold by Knox come with the standard manufacturer’s warranty, which are stated in more detail on the page where the product is displayed.

Returns for Home Customers or Orders Shipped To a Residential Address

Before returning any product purchased, you must contact our Customer Service Department, for instructions. Any request for a return must be made within 15 days of receipt of your order. A 30% restocking fee will apply to the return of any regularly stocked item. Equipment and special order items cannot be returned.

All returns must be properly packaged and shipped pre-paid. Any returned product and equipment must be in a new, unused condition and must be in its original packaging. It then must be inspected by us for any damage or usage before we issue a credit or refund.

If your request for a return is not made in advance, Knox may not be able to process any credits or refunds for your returned product.

Returns for All Other Customers

Before returning any products, you must contact our Customer Service Department for Instructions. Any request for returns must be made within 15 days of receipt of your order.

Our regularly stocked items are normally eligible for a full refund. Return of special order items will be subject to restocking fees (minimum of 30%). Equipment items may be subject to restocking fees (minimum of 30%).

All returns must be properly packaged and shipped pre-paid. Any returned product and equipment must be in a new, unused condition and must be in its original packaging. It then must be inspected by us for any damage or usage before we issue a credit or refund.

If your request for a return is not made in advance, Knox may not be able to process any credits or refunds for your returned product.

Note: We can only process returns and refunds for items purchased from Knox.